In September 2024, the City of Zagreb and UNHCR opened the Welcome Centre for Refugees and Migrants - One Stop Shop, a central hub for providing information to refugees and migrants. Located in the heart of the city at Petrinjska Street 31, near the Police Department building,
this is the first centre of its kind in Croatia. The One Stop Shop offers foreigners guidance on administrative procedures necessary for accessing various rights in Croatia, along with support for integration into society. Among the many services available, visitors can find out where to take Croatian language courses.
Opening hours of the centre
Monday, Wednesday, Friday from 8 a.m. to 4 p.m.,
Tuesday and Thursday from 10 a.m. to 6 p.m.
The One Stop Shop can be reached by phone and e-mail:
Phone: +38517001974
Mobile phone: 091 1622129
E-mail: integracija.stranaca@zagreb.hr
Additionally, volunteers from the Legal Clinic are available on Mondays from 10:00 a.m. to 12:00 p.m. to provide general legal information.
As Anna Rich, UNHCR Representative in Croatia, emphasized, "Accurate and timely information makes a crucial difference in the lives of individuals and families who often face challenges as they adapt to a new environment and rebuild their lives.
Initiatives like this bring us closer to the goal of ensuring that refugees and migrants can access all the essential information they need for integration in one place.
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